HOI Earns 5-Star Patient Survey Rating by CMS
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Hoag Orthopedic Institute (HOI), one of the largest providers of orthopedic care in the nation, has been awarded a rarely received 5-Star Rating by Centers for Medicare & Medicaid Services (CMS), a national recognition for patient experience based on patient surveys.
HOI is the only hospital in Southern California to consistently garner high star ratings in the Hospital Patient Survey Star Rating by CMS. Additionally, HOI consistently achieves higher ratings than the national average and ranks in the nation’s top 3 percent in this category.
HOI earned 5-stars by CMS in the following areas:
- Overall hospital rating
- Willingness to recommend the hospital
- Communication with nurses
- Responsiveness of hospital staff
- Communication about medicines
- Cleanliness of hospital environment
- Discharge information
"Achieving a 5-Star Patient Survey Rating from CMS is a testament to HOI’s unwavering commitment to excellence in patient care,” said Kim Mikes, MBA, RN, CEO of Hoag Orthopedic Institute. “This accolade is a direct reflection of the dedication and compassion of our entire team, who go above and beyond each day to ensure our patients receive the highest level of care and support.”
For more information on CMS Star Ratings, please see www.hcahpsonline.org.